RETURN POLICY

Refunds on Regular Non-Sale Items
We will refund the purchase price if we receive the returned item within 30 days from date of purchase in new, unused condition with all tags attached and accompanied by the sales receipt. We charge a 10% restocking fee on all items returned for refund received after 30 days from date of purchase.
We charge a 10% restocking fee on all footwear returned for refund.
Footwear cannot have been worn outdoors.

Exchanges on Regular Non-Sale Items
We will exchange for another model or size if we receive the returned item within 30 days from date of purchase in new, unused condition with all tags attached and accompanied by the sales receipt. We charge a 10% exchange fee on all items returned for exchange after 30 days from date of purchase.
The customer is responsible for paying return shipping.
Footwear cannot have been worn outdoors.

Returns on Sale Items
We will refund the purchase price on sale items if we receive the returned item within 30 days from date of purchase in new, unused condition with all tags attached and accompanied by the sales receipt.
We charge a 10% restocking fee on all returned sale items.
Footwear cannot have been worn outdoors.

Exclusions
We cannot accept returns on climbing equipment, books, maps, or food.